Refund & Return Policy

Store Name: Hydrivo
Website: www.hydrivo.us
Phone: +1 (716) 217-0353
Address: 315 Babcock St, Buffalo, NY 14210, United States

Our Return Commitment

At Hydrivo, we want every customer to enjoy a comfortable and positive shopping experience. We understand that choosing the right blanket involves considering its softness, size, texture, and overall appearance.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, products must be unused, unwashed, undamaged, and in their original condition. Original tags, packaging, labels, and included accessories should be retained whenever applicable.

For hygiene and quality reasons, blankets that have been washed, used, stained, altered, or damaged after delivery may not qualify for a standard return unless they are defective or incorrect.

Starting a Return

Customers who wish to return an eligible product should contact our customer service team within 14 days of receiving the order.

Please have the following information ready:

• Your order number.

• The name or description of the product.

• The reason for requesting a return.

• Clear photographs if the item arrived damaged, defective, or incorrect.

Our team will review the request and provide the appropriate return instructions.

Please wait for authorization before sending any product back.

Damaged or Incorrect Orders

We take product quality seriously. If your blanket arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as possible.

To help us review the issue, provide your order number, a brief explanation, and photographs of the affected product and packaging where appropriate.

After reviewing the information, we will determine a suitable resolution, which may include a replacement or refund.

Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

If a return is caused by a verified product defect, shipping damage, or an error on our part, we will provide appropriate assistance with the return process.

For returns resulting from personal preference or a change of mind, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

Refund Processing

Once an authorized return has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the funds to appear. Actual timing depends on the payment provider or financial institution.

Product Exchanges

Exchanges are subject to availability.

Customers interested in a different blanket size, color, material, or design may contact our team for assistance. Depending on the circumstances, returning the original item and placing a new order may be necessary.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed.

We cannot guarantee cancellation after an order has entered fulfillment or been dispatched.

Any approved cancellation refund will be returned to the original payment method.

Contact Information

Hydrivo
Website: www.hydrivo.us
Phone: +1 (716) 217-0353
Address: 315 Babcock St, Buffalo, NY 14210, United States