Shipping Policy

Shipping Overview

Hydrivo aims to make ordering and receiving your favorite blankets as simple and convenient as possible.

This Shipping Policy explains our general order preparation process, available shipping arrangements, delivery estimates, tracking, and delivery-related assistance.

Order Processing Time

Most eligible orders are processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Orders placed during holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Please note that order processing time is separate from shipping transit time.

Free Standard Shipping

Hydrivo offers free standard shipping on eligible orders.

Any applicable shipping fees, additional services, or upgraded delivery options will be displayed during checkout before the order is completed.

Estimated Delivery Time

For eligible orders within the United States, estimated standard delivery is generally 2–3 business days after processing and dispatch.

These delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Actual delivery times may vary depending on:

• Destination and delivery location.

• Shipping carrier operations.

• Weather conditions.

• Public holidays.

• Seasonal shipping demand.

• Address accuracy.

• Unexpected transportation disruptions.

Shipment Confirmation and Tracking

When tracking is available, shipment information will be provided after your order has been dispatched.

Tracking updates may take some time to appear after the carrier receives and scans the package.

Customers should use the latest tracking information when checking delivery progress.

Shipping Address Requirements

Customers are responsible for entering accurate and complete shipping information during checkout.

Please verify your street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you notice an error, contact us as soon as possible.

Address changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the shipping carrier.

Shipping Delays

Although we work to process orders efficiently, delivery delays may occasionally occur because of severe weather, carrier disruptions, seasonal demand, transportation conditions, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our team with your order number.

Missing or Undelivered Packages

If tracking shows that a package has been delivered but you cannot locate it, we recommend:

• Checking the front entrance, mailbox, and usual delivery locations.

• Checking with household members or building reception.

• Reviewing the latest tracking details.

• Contacting the shipping carrier where appropriate.

If you still need assistance, contact Hydrivo for further support.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.

We will review the information and help determine an appropriate resolution.

International Shipping

International shipping availability may vary by destination.

Where international shipping is supported, applicable delivery options, shipping fees, estimated arrival times, and customs-related charges will be displayed at checkout where available.

Customers may be responsible for import duties, customs fees, and taxes imposed by the destination country unless otherwise stated.

Contact Information

Hydrivo
Website: www.hydrivo.us
Phone: +1 (716) 217-0353
Address: 315 Babcock St, Buffalo, NY 14210, United States